xcom Casino & Sportsbook Data Care

This page describes what we collect when you use xcom and how we keep that data protected. We take data privacy seriously across all aspects of our platform—from account registration to slot play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook betting, and withdrawal requests. Your information is encrypted, logged, and handled according to strict protocols.

We operate xcom in compliance with applicable laws in the jurisdictions where we offer our services. Our data practices reflect our commitment to transparency. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have over your data.

If you have questions about our data practices or how we handle your information, our support team is available in English to assist you.

What We Collect on xcom

When you create an xcom account, we collect your email address and password. This information is encrypted and stored securely on our servers. We use your email to send account notifications, withdrawal confirmations, and security alerts. Your password is hashed—never stored in plain text—so even our team cannot see it.

During our KYC (Know Your Customer) verification process, we collect your full name, date of birth, residential address, and a government-issued ID photograph. We also ask for proof of address (utility bill, bank statement). This information is mandatory for all users; we cannot process deposits or withdrawals without completing KYC verification. These documents are stored encrypted and are accessed only by our verification team.

When you deposit funds, we collect transaction data: the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date and time, and your account ID. This information is necessary for financial reconciliation, fraud prevention, and regulatory compliance. We do not store your payment card details; all payment processing is handled by certified third-party processors.

How We Use Your Data on xcom

We use your data for several purposes. First, we need it to operate your account—storing your balance, processing your deposits and withdrawals, and maintaining your account history. Second, we use it for security and fraud prevention. We monitor for suspicious activity, unusual withdrawal patterns, and unauthorized access attempts. If we detect anomalies, we may contact you via email or suspend your account temporarily until we verify your identity.

Third, we use gameplay data to ensure fairness. When you play Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, or our live-dealer games, we log your session. We record your bets, the outcomes, the RNG seed, and the timestamp. This allows us to audit game fairness and investigate disputes. If you claim a game glitch or incorrect payout, we can review your session log and verify what happened.

Fourth, we use data for legal and regulatory compliance. We are required by law in jurisdictions where we operate to maintain records of customer transactions, verify that users meet age requirements, and report suspicious activity to relevant authorities. We keep transaction records for several years to comply with these obligations.

Third-Party Processors and Data Sharing

We work with trusted third-party service providers to operate xcom. Payment processors handle your deposits and withdrawals. Cloud infrastructure providers host our databases and server infrastructure. These providers sign strict data-processing agreements that require them to protect your data with the same level of security we use.

We also share data with compliance partners when legally required. If a regulator requests information about your account or transactions, we cooperate with lawful requests. We do not disclose more information than required by law. We do not share data with law enforcement unless we receive a valid court order or subpoena.

Our servers may be located outside Indonesia. This means your data may be transferred internationally. However, all data in transit is encrypted using SSL (Secure Sockets Layer), and all servers employ firewall protection and regular security audits. You acknowledge that your data may be processed outside your country of residence when you use xcom.

Cookies and Analytics

We use cookies to enhance your experience on xcom. Session cookies store your login state so you do not need to re-enter your credentials every time you navigate between pages. Analytics cookies help us understand how you use our platform—which games are popular, which payment methods are preferred, and what times of day see the most activity. This information helps us improve xcom's performance and user interface.

We do not use cookies to track you across other websites or apps. Analytics data is anonymized and aggregated; we cannot identify you from the data we collect. If you prefer not to accept cookies, you can disable them in your browser settings. However, disabling cookies may impact your ability to use certain xcom features.

Your Rights and Data Access

You have the right to access your personal data. You can download a copy of your account information, transaction history, and gameplay records by contacting our support team. We will provide this information within 10 business days in a machine-readable format.

You have the right to request corrections if your personal data is inaccurate. If your address or name is incorrect in our system, contact us and we will update it. You also have the right to request deletion of your account. When you delete your xcom account, we remove your personal data, though we retain transaction records as required by law for compliance purposes.

If you have concerns about how we handle your data, you can submit a complaint to our data protection officer. You also have the right to contact relevant regulatory authorities in your jurisdiction if you believe we have violated your privacy rights.

Data Retention and Security

We retain your personal data for as long as your xcom account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations. Account information, deposit/withdrawal history, and gameplay records are retained for five years after account closure. Identity documents are retained for three years after account closure or final withdrawal, whichever is later.

All data stored on our xcom servers is encrypted at rest using AES-256 encryption. All data in transit is encrypted using SSL/TLS protocols. Our servers are located in secure data centres with physical access controls, security cameras, and 24/7 monitoring. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities.

Contact and Policy Updates

If you have questions about our privacy practices, contact our support team via email or the contact form on our xcom platform. We maintain English-language support for all privacy inquiries. We aim to respond to data requests within 10 business days.

We may update this privacy policy periodically. When we make material changes, we notify users by email or by posting an update on our xcom platform. Continued use of xcom after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your data.

Our services are available only where local law permits. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang use xcom subject to their local jurisdiction's privacy and data protection laws. We comply with applicable regulations in each jurisdiction where we operate.

Summary of Our xcom Data Commitments

We at xcom are committed to protecting your personal data. We collect only the information necessary to operate our platform, verify your identity, process your transactions, and ensure fairness in our games. We encrypt your data, restrict access to authorized personnel only, and comply with all applicable privacy laws in jurisdictions where we operate.

You have rights over your data—the right to access it, correct it, delete it, and understand how we use it. We do not sell your information, use it for unauthorized marketing, or share it with unrelated third parties. Third-party processors who handle your data are bound by strict confidentiality agreements and security standards.

If you have questions about our privacy practices or want to exercise your data rights, our support team is ready to assist you. We maintain transparency about our data handling and are committed to building trust with our users across all regions where xcom operates.